Order steps
Enquiry
Send the product, specification, quantity and destination port, or a specification sheet.
Production
The order is scheduled with the mill and followed through to completion.
Offer
An offer covering price, Incoterm, origin, shipment date and validity.
Loading
The goods are inspected against the agreed specification as they are loaded.
Contract
Grade, size, thickness, glue, packing and marking are agreed before production.
Delivery
Export documents accompany each shipment, and we follow it through to discharge.
Delivery and payment
INCOTERMS
FOB, CFR, CIF
DESTINATION PORTS
Jebel Ali and other ports worldwide
LOADS
Full containers. Several products from one origin can be combined in one container.
PAYMENT
Telegraphic transfer or letter of credit, agreed per contract
DOCUMENTS
Commercial invoice, packing list, certificate of origin, phytosanitary certificate, bill of lading; mill certificates where held
Quality control
Before loading, the goods are inspected against the agreed specification: grade, thickness, moisture content, count, packing and marking.
Claims
If there is a problem with a delivery, please let us know. We review it against the inspection records, take it up with the mill and agree a solution with you.
Questions
Minimum order
One container. Several products from the same origin can share a container.
Lead times
They depend on the mill, the product and the season. Each offer states the shipment date.
Samples
Flooring samples are sent before the first order. For other products, please ask.
Certified material
FSC- or PEFC-certified material can be supplied from certified mills, with the mill’s certificate.